Shipping Policy

1. Processing Time

Orders are processed within 1-3 business days (excluding weekends and bank holidays). During peak seasons or sales, processing times may be extended.

2. Postage Costs and Delivery Estimates

Please see the checkout page for postage costs and delivery options on your chosen purchases.

3. Free Shipping

We offer free standard shipping on all orders over £50.

4. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email to monitor your delivery.

5. Delays and Issues

While we strive to meet delivery estimates, delays may occur due to factors beyond our control (e.g., weather conditions, courier delays). If your order is delayed, please contact us at satvalimited@gmail.com for assistance.

6. Incorrect Address & Failed Delivery

Please ensure your shipping address is correct at checkout. If an order is returned to us due to an incorrect address, the customer will be responsible for additional shipping fees to resend the order.

7. Lost or damaged parcels

If your order arrives damaged or does not arrive within the estimated timeframe, please reach out to us within 7 days of the expected delivery date. We will work with the courier to resolve the issue.