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Privacy Policy

1. Introduction

Welcome to  Satva Limited ("Company", "we", "our", "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.satvalimited.co.uk, purchase our goods, or otherwise engage with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect and process the following data about you:

 

  • Personal Information:  Name, email address, postal address, phone number, payment details.

  • Order Information: Details of purchases, delivery information, and transaction history.

  • Technical Data: IP address, browser type, operating system, and website usage statistics.

  • Marketing Preferences: Your preferences for receiving communications from us.

3. How We Use Your Information

We use your information for the following purposes:

  •  To process and fulfil your orders.

  • To provide customer support and respond to inquiries.

  • To improve our website, products, and services.

  • To send you marketing communications if you have opted in.

  • To comply with legal and regulatory requirements.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Contractual Necessity: To fulfil your order and provide services.

  • Legitimate Interests: To improve our services and communicate with you.

  • Consent: Where you have given explicit consent for marketing communications.

  • Legal Compliance: To meet our legal obligations.

5. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

  • Service Providers: Third-party partners who assist in order fulfillment, payment processing, and website analytics.

  • Legal Authorities: When required by law or to protect our rights.

  • Business Transfers: In the event of a business sale, merger, or acquisition.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required by law.

7. Security of Your Data

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data.

  • Request correction or deletion of your data.

  • Object to processing for marketing purposes.

  • Withdraw consent at any time.

  • Lodge a complaint with the Information Commissioner’s Office (ICO).

9. Cookies 

We use cookies to enhance your browsing experience. You can manage cookie preferences in your browser settings. For more details, please see our [Cookie Policy].

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy policies or practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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